We will normally dispatch your goods on the same working day, provided that your order is received, verified & payment is authorized before 1pm. The goods become your property as soon as they are dispatched to you. We aim to deliver your goods within 3 working (excluding bank holidays) days from dispatch.  Example: We dispatch the goods on Monday, you should receive your delivery by Thursday. If your address is difficult to find, you should make your comments in the "Additional comments" box at the check-out option screen. We will advice you, when your consignment has been dispatched. If you do not receive your goods, within the period as detailed below, you must inform us. We use national carriers to deliver the goods, the carrier will require a valid signature on delivery, and it is buyer's responsibility to be available to accept the delivery. Our couriers operate between 8am and 5.30pm Monday to Friday. In order to prevent fraud, we do however reserve the right to deliver the goods to the address to which your credit card is registered. You are strongly advised to make sure that correct numbers of boxes are being delivered, before signing delivery documents. If the goods are damaged or incomplete on delivery you must note this on carriers' delivery sheet immediately and notify us within 3 days in writing, by email for fax. Any date or periods provided for delivery are estimates only. The Company shall not be liable for any special consequential or indirect loss or damages (including but without limitations any loss or in respect of profit or wages or overheads) suffered by the buyer as a result of any delay in or failure of delivery.

Carriage

All orders are delivered free of charge, for deliveries within UK mainland except highlands. However a Packaging & Handling charge of £9.80 will be added for all orders less then £100.00 excluding VAT. Some items may be subject to additional charges due to their weight and/or size. We will advise you of any additional carriage prior to dispatch.

VAT

VAT will be charged on all goods supplied within the UK mainland, including Northern Ireland & Isle of Man. VAT will be charged on all goods supplied to Republic of Ireland & Channel Isles, unless a valid VAT Registration number is supplied. All prices are excluding current rate of VAT at 15% VAT No. GB 506 9803 35

Pack Sizes

All bulk packaging are subject to a production error.

Right To Use Trademarks

All customers are solely responsible for obtaining proper permissions and licenses from third parties whose rights may be violated or infringed. To use any Images, logos, trademarks or copyrighted items, a customer MUST have written permission from the owner of the Image, logo, trademark or copyright.

Contacting the Web Site

If you have any questions about this terms & conditions, the practices of this site, or your dealings with this Web site, you can contact: sales@multifixings.com

Returns, Refunds & Cancellations policy

We want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.  Multifixings.com do not sell products on a trial basis. Customers are strongly advised to select the correct product for their chosen application, we cannot be held responsible for improper usage.

Defective Items

If you receive a defective product, please email us at sales@multifixings.com to arrange an exchange.

Delivery Charges

If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in returning the item.